Employee Attitude towards Attributes of Technological Change as a Determinant of Organizational Performance in Nigerian Commercial Banks
Abstract:
This study aimed at measuring employee attitude towards technological change as a determinant of organizational performance in Nigerian Commercial Banks. The study utilized descriptive survey design and was based on the Technology Acceptance Model 2. A simple random sampling method was used to select three hundred and sixty six participants from seventeen commercial banks in Lagos State, Nigeria. Five hypotheses were posed to guide the study and a structured questionnaire was employed to collect data. Demographic data were presented using frequency tables, and cross-tabulations while the five hypotheses were analyzed using inter-item correlations, Pearson moment correlation, partial correlation, standard multiple regression, hierarchical multiple regression and one-way ANOVA. Major findings showed that attributes of Technological Change (Technical Complexity – TC and Systemic Shift – SS) significantly contributed to Subjective Norms (SN) surrounding bank employees’ use of new IT and two measures of employees’ Attitude Determinants (Perceived Usefulness – PC and Perceived Ease of Use – PEU). In addition, Subjective Norms (SN) of employees and two measures of employees’ Attitude Determinants (Perceived Usefulness – PU and Perceived Ease of Use – PEU) significantly contributed to Employees’ Behaviour (EB) to use new IT. Finally, employee behaviour to use new IT significantly contributed to the prediction of four measures of Organizational Performance (Innovative Performance, Market Performance, Service Rendering Performance, and Financial Performance). The result of this study implies that the independent variables that have been found to have significant contributions should be taken into consideration when commercial banks management team desire to improve organizational performance of the banks. On the premise of these findings, it is therefore, recommended that management team in commercial banks in Nigeria should ensure that employees’ are involved in the procurement and adoption of new IT in banks and also provide enabling environment for employees to have positive attitude towards the attributes of technological change which will culminate into employees’ positive behaviour and excellent performance of commercial banks in Nigeria. ORDER COMPLETE MATERIAL FROM CHAPTER 1-5
