Abstract:
This study was conducted to assess reference and information services rendered to the undergraduate students in federal university libraries in Enugu and Anambra states of Nigeria. This is with aim of ascertaining the reference and information services offered to undergraduate students in these university libraries, to identify the available resources in the reference sections in these libraries, to find out the extent to which the undergraduate students make use of reference and information sources in these libraries, to find out the extent to which the undergraduate students are satisfied with services offered in these libraries, to determine the problem encountered by using the reference collections in these libraries and to suggest possible ways of solving the identified problems. Based on the objective, six research questions guided the study. A descriptive survey design was adopted in carrying out the work. Sampling technique was used. A total number of one thousand, four hundred and sixty one (1461) respondents were used for the study. The instrument for data collection was questionnaire and oral interview. One thousand four hundred and sixty one (1461) copies of the questionnaire were distributed to the undergraduate students of the two university libraries with 95% return rate. Frequency table and mean were used for the data analysis. The results obtained from the findings revealed that reference services are rendered to undergraduate students in the two university libraries, that reference resources are available in the reference sections of the university libraries, that the undergraduate students make use of the reference services offered to them in the libraries under study. The finding also revealed that greater number of the undergraduate students are satisfied with the reference services offered in these libraries. However, the findings revealed that erratic power supply and lack of money constitute major problems to reference services in these libraries. Based on the findings, it was recommended that the administration of the libraries under study should make available stand-by generator to avoid disruption of power supply and that management should release more funds to enable libraries acquire more materials.
