ABSTRACT
This study titled “conflict management in corporate
organizations; A study of UBA, FBN Plc, Enugu Branch” is
aimed at investigating the types, causes and effects of
organizational conflicts in the organization as well as the
strategies adopted in managing the conflicts in the bank. The
survey research method was adopted for the study. Primary
data were collected from selected staff of the bank using
questionnaire and interview techniques. Secondary data were
collected from published works. Data were presented in tables
as frequency distribution and analyzed with percentage and
frequency. The Z-test technique was applied in testing the
hypotheses.
The major findings of the study were as follows;
- Conflicts regularly occur in the bank. These include
intrapersonal, inter-personal and group-management
conflict.
- The causes range from personal trait and goals,
organizational policies to poor communication and
reward system.
- The conflict management strategies adopted include
avoidance, accommodation, competition, compromise,
collaboration, mediation, counseling, team resolution,
etc.
- Conflicts have adverse effects on employees and the
organization.
- Effective conflict management enhances organizational
performance.
