ABSTRACT
This study aimed at examining the effect of outsourcing on performance of Federal
Government owned hospitals in Enugu, Nigeria by finding out whether outsourcing
has reduced cost, improve quality of services rendered, increased labour productivity
as well as built capacity in Federal Government owned hospitals in Enugu, Nigeria.
Survey research design was used for the study. Data were collected from both
primary and secondary sources.
The sample size was determined using Taro
Yamene’s method of sample size determination. 370 questionnaire were administered
to respondents. Structured questionnaire and personal interview were used for data
collection. Tables and simple percentages were used in data presentation and analysis.
Hypotheses were tested using T-test of paired samples statistic at 5% level of
significance. Findings revealed that outsourcing has standardized quality of services
in Federal Government owned hospitals in Enugu, Nigeria, but costs of outsourced
services is on the high side. The researcher suggested that outsourcer should have
some element of cost control over the outsourced services to achieve efficient
performance.
