ABSTRACT
Retention of enterprise of key personnel and improved interaction between
people, technology and processes continue to drive investments in
knowledge management (KM) initiatives. Since seventy percent of the
employees knowledge is tacit knowledge that is stored in long-term
knowledge resources and activities. An organization continues to be
challenged by the dynamic nature of competitive global market place, the
necessity to outsource critical knowledge tasks and manage rapid turnover
of key personnel, it has become imperative that managers implement
knowledge management (KM) practices. An effective knowledge
management (KM) application for preserving knowledge base within the
firm is presented. The study was carried out in Nestle Nigeria Plc Enugu
Depot.
The data for this research was collected from the distribution of
questionnaires to various respondents. A total of thirty questionnaires were
distributed in which twenty seven were completed and returned. The
statement of the problem deals on how an organization have the problem
of planning for the human resources recruitment, selection and
employment of qualified persons who are knowledgeable enough to
acquire and manage for efficiency. The result/findings of the research
show that there is a relationship between knowledge and information,
culture and skills as these cannot do without the other. The study therefore
recommends that the proper use of knowledge management and
information technology develops an organization capacity to acquire, share
and utilize knowledge in ways to improve its survival and success. Finally,
proper knowledge management helps to protect, exploit intellectual
properties to avoid brain drain and build and sustain competitive
advantage.
