Abstract:
This research work appraises the role Information and Communications Technology (ICT) plays in enhancing administration in Power Holding Company of Nigeria, (PHCN), Enugu Electricity Distribution Company, Okpara Avenue. The major aim of this study is to identify how the attitudes, skill and knowledge of ICT by the staff of PHCN have enhanced their administrative capabilities and affected the efficiency and productivity of the company. And also to find out how much ICT has helped PHCN as an organization. The sample size, distributed to the junior, senior and executive staff cadres of the company was 271, and has questionnaire as a major gathering instrument. The data from the survey were presented in tables. Simple percentages were used for analysis. The major findings revealed that the lower cadres (junior staff) were not exposed to enough ICT training and some latest ICT tools like voice messaging. This in no small measure affected the productivity of the company, it is suggested that the management will provide Information Communications Technology (ICT), a conducive environment and challenging practical problems to use this important tool of management. Finally, it was concluded that for the PHCN to be effective in its administrative and management role, an efficient Information Communications Technology, has to be put in place. This involves having an efficient and effective ICT training in place; resources to practice training must also be in place. Benefits of ICT should be extended to the other units of the company to ease communication and coordination. Since ICT is continually changing, frequent workshops/seminars were suggested to help keep workers abreast of latest developments. Therefore, in order to continue to exist and be productive, PHCN must embrace the advantages ICT provides.
