ABSTRACT
This study focuses on achieving organizational effectiveness through effective industrial
relations. The objectives of the study are: to identify the industrial relations process of the
Nigerian public sector; to determine how to improve on the industrial relation’s process of
the public sector; to identify the benefits derived from effective industrial relations; and to
identify the strategies that could be used to manage industrial relation’s conflicts. The
research methodology is descriptive; data were generated through primary and secondary
sources.
The study approach is based on research questions which have influenced the data
generated and pattern of descriptive analysis presented. The researcher analyzed the data
collected based on the responses from the distributed questionnaire. The chi-square test and
T-test was used to test the hypotheses. The findings from this study revealed that industrial
relations process of the Nigerian public sector includes collective bargaining, negotiations,
mediation and arbitration; decentralizing collective bargaining and practicing true
federalism will improve industrial relations process of the public sector; industrial harmony
and organizational effectiveness are attributed to effective industrial relations; and
collaboration and compromise can be used to manage industrial relations conflicts.
Based on the findings, the study recommends that the federal legislators should
institutionalize a decentralized collective bargaining as a bid to solving the conflicts arising
from the national minimum wage; efforts should be made by federal legislators to compel
the government to regularly publish its accounts publicly; more industrial courts should be
established; the labour laws in Nigeria should be reviewed and updated.
