ABSTRACT
The study aimed at assessing the performance of hospitality
industry in Nigeria. The population for the study was one
hundred and thirty four (134). From this, a sample size of one
hundred individuals were drawn using the Tara Yamane
formula for random sampling. The instrument used for data
collection was structured questionnaire. Secondary data was
obtained from reviewed relevant literatures and the internet.
The questionnaire was administered on the staff and customers
of Royal Palace Hotel Enugu. The total number of copies of
questionnaire distributed for this study were one hundred (100)
while eighty (80) copies of the questionnaire were completed and
returned. This was 80% of the total questionnaire administered.
The research design adopted was the survey research using
percentages, chi-square with a level of significance = 0.05
(5%). The findings revealed that foreign exchange, even
development and employment generation are some of the
economic importance of the Nigerian hospitality industry to the
nation.
Some factors like provision of adequate infrastructure,
government’s favourable policies, etc. could help facilitate the
growth of the industry. Customers are not yet satisfied with the
services of the industry and as such, the industry needs to sit
up. There are some factors that militate against quality
performance of the industry. They are; African believe, presence
of kidnappers, inadequate infrastructure, etc. Some measures
could be adopted to alleviate some problems facing the industry.
Measures like continuity in government policies, provision of
adequate infrastructure etc. In conclusion, the researcher
submitted that something has to be done to curb the presence
of kidnappers because it is giving the country a bad image.
Finally, it was recommended that for the industry to grow, it
should be supported by both the public and private sectors. The
industry should also be well regulated to avoid excesses.
Government should make sure that the industry is provided
with adequate infrastructure and the practitioners should treat
their guests with courtesy.
