ABSTRACT
The focus of this study is on the determinants of a successful human resource
management in hotel operations, mostly in Enugu metropolis. Human resource
management deals mainly on how staff are being recruited, selected, trained,
appraised and compensated. The population of the study consisted of management
staff of selected hotels within the metropolis. A sample size of 140 was selected
using the non parametric statistic formula. Based on the sample size a 12 item
structured questionnaire was distributed, collected and analysed. Four (4)
hypotheses were also tested. The major findings from the study include: That an
ideal human resource manager must know how best to stock his organization with
the right employees, That the application of human resource management
strategies is important in hotel operations, That there are negative effects
associated with the application of poor human resource management strategies,
That the human resource management strategies are poorly employed in hotel
operations in Enugu metropolis, That the inexperienced job seekers are usually
denied employment opportunities. Based on the findings above, the researcher
came up with the following recommendations: Hotels, mostly within the Enugu
metropolis, should start applying the human resource management strategies in
their operations, Good recruitment, selection, training and motivation of employees
helps organizations to achieve their vision and mission, as such hotel operators are
advised to adopt it, Hotel operators are also advised to employ and train the
unskilled job seekers rather than reject them and by extension increase the
unemployment rate, Operators should ensure that human resource planning is
holistic and thorough, Finally, compensation packages should be inspiring and
motivating.
